Afterlight
Support
Contact
For support, privacy questions, moderation reports, press, or App Review follow-up, email afterlight@ninetynine.digital.
Use in-app reporting and blocking for shared content. Include the username or shared night when contacting us. Response times can vary; do not include private diary entries, ticket barcodes or account credentials.
Common questions
- Where is my diary stored? On your device by default. Optional Apple sign-in links a Convex cloud copy to your account, including private nights. Profile exports concert records as JSON; this does not package attachment files.
- Do I need an account? No — logging, scanning, stats, and export all work without one. Friends is optional and uses Sign in with Apple plus a public username.
- How do I delete my Friends account? Profile → Friends → Leave Friends. This requests deletion of your Apple-linked Friends account and its active cloud diary copy. Deleting the app alone does not delete that account or files you exported.
- How do I report or block someone? From any profile or shared night — use the available report and block controls for shared content.
Keep a copy before removing the app
The published 1.2.1 app offers concert-record JSON export. Media references in that file are not the photo, audio or video files themselves. An Apple-linked Convex copy and an operating-system device backup are separate; neither is a promise that every file can be recovered.
Upcoming 1.3.0, not yet released: portable ZIP export includes concert records and attached photos, audio and video, up to 64 MB. The ZIP is not encrypted and includes private nights, so choose a private destination. Export may download cloud-restored attachments. The ZIP is decoded on your device; restore adds missing nights and never replaces existing entries, with optional catalog artwork omitted. Earlier JSON exports can be restored as records only. If Apple-linked Friends is active, restored entries and attachments can subsequently sync to your optional Convex cloud copy. Favorites, credentials, preferences and unconfirmed recovery candidates are outside this archive.
Exported files remain wherever you saved or shared them after app or account deletion. Missing or inaccessible attachments can prevent a complete ZIP export; keep the source diary until you have checked your copy.
Scanning and missing shows
On-device text recognition is tried first. If it cannot read a ticket reliably and an online fallback is configured, a resized photo and installation ID are sent to Convex; the photo is forwarded to OpenAI. Check all suggested fields before saving. Keep private details out of the frame, or log the show manually. Search and online scanning need a connection and provider availability.